Capgemini is inviting applications from 2025 graduates for the Contact Support Group (CSG) under its Exceller program. This opportunity is ideal for candidates who want to work in a dynamic IT support environment and gain hands-on experience in customer service, ticket management, and business intelligence tools.
If you’re aiming for a career in IT infrastructure support, service delivery, and customer operations, this could be a strong stepping stone.
Job Overview
| Details | Information |
|---|---|
| Company | Capgemini |
| Role | Contact Support Group (CSG) – IT Enablers |
| Program | Capgemini Exceller |
| Eligibility | 2025 Graduates (3-year diploma or degree) |
| Location | Noida |
| Job Type | Full-Time |
| CTC | ₹3 LPA + ₹25k (One-time incentive) |
| Shift | 24×7 Rotational (Night shifts included) |
| Hiring Type | Virtual selection process |
Job Responsibilities
As part of the Contact Support Group, you will be involved in:
- Providing customer service and problem resolution through voice and digital channels.
- Managing IT incidents and service requests via ticketing tools.
- Categorizing, updating, and resolving tickets based on urgency and impact.
- Using AI bots like CHIP to streamline issue resolution.
- Collaborating with cross-functional teams and ensuring timely issue closure.
- Using analytics and BI tools to enhance service delivery.
- Maintaining knowledge bases and improving process documentation.
- Supporting customers across industries like Telecom, Healthcare, Finance, and Technology.
Required Skills
- Strong communication and English-speaking skills.
- Basic computer literacy and troubleshooting skills.
- Ability to multitask across voice, chat, and email channels.
- Willingness to work in rotational shifts and relocate if required.
- A positive attitude, adaptability, and good interpersonal skills.
Eligibility Criteria
- Must be graduating in 2025 from any 3-year diploma or degree program.
- Must have an active DigiLocker account and mobile number linked with Aadhaar.
- Female candidates are strongly encouraged to apply as part of Capgemini’s diversity initiative.
Selection Process
- Shortlisted candidates will be contacted for an online assessment and virtual interview.
- Candidates are expected to arrange their own setup (laptop, internet) for the selection process.
- Selected candidates must sign a Service Level Agreement (SLA) and agree to assigned KPIs.
