Looking to kickstart your career in IT support? CGI, a global leader in IT and business consulting, is hiring freshers for the role of Service Desk Technical Analyst in Chennai, Tamil Nadu, India. If you have strong communication skills and a passion for customer support, this opportunity is for you!
Job Details
| Company Name | CGI |
|---|---|
| Position | Service Desk Technical Analyst |
| Location | Chennai, Tamil Nadu, India |
| Experience | Fresher (Level 1) |
| Qualification | Any IT-related degree |
| Skills | Customer Service, IT Applications, IT Networks, Help Desk/IT Services |
| Referral ID | ajith.n@cgi.com, go.n@cgi.com |
| Salary | Not Disclosed |
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Job Overview
As a Service Desk Technical Analyst, you will be responsible for assisting customers with technical support queries and troubleshooting software, hardware, and network-related issues. This role requires excellent communication skills and the ability to follow a structured approach to resolve customer problems efficiently.
Job Description
- Respond to technical assistance requests following prescribed procedures.
- Research reported incidents using available information sources and tools.
- Diagnose, triage, and resolve hardware, software, and network-related issues.
- Log all customer interactions and document activities accurately in the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor and follow up on pending tickets for resolution.
- Identify and escalate high-priority issues requiring immediate attention.
- Stay up-to-date with system information, changes, and updates.
- Adhere to CGI’s work schedules, attendance, and quality standards.
- Work in a 24/7 rotational shift environment.
- Comply with CGI and Client’s IS/IT policies, code of conduct, and service quality standards.
Eligibility Criteria
- Education: IT-related degree preferred.
- Skills Required:
- Excellent English communication (verbal and written) with correct grammar and neutral accent.
- Knowledge of ITIL and ITSM frameworks.
- Experience in handling technical support for international organizations (preferred).
- Strong problem-solving, adaptability, and attention to detail.
- Ability to multitask and handle customer interactions efficiently.
- Tolerance to stress and performance-driven mindset.
- Prior experience as a Level 1 Service Desk / Helpdesk Support Technician for an international or global client (preferably North American/European) is a plus.
Why Join CGI?
- Be part of a global IT consulting firm with immense career growth opportunities.
- Work in a collaborative environment with a strong culture of teamwork and respect.
- Develop skills in IT support, customer service, and problem-solving.
- Get access to global capabilities, industry expertise, and leadership support.
- Benefit from CGI’s employee ownership model and career development programs.
If you’re ready to build a strong foundation in IT support and customer service, this is your chance!
