Looking to kickstart your career in IT support? Wipro is hiring System Engineers in Chennai, India. If you have excellent communication skills and a knack for troubleshooting, this opportunity might be perfect for you!
Job Details:
| Company Name | Wipro |
|---|---|
| Position | System Engineer |
| Location | Chennai, India |
| Experience | Freshers Candidates |
| Qualification | Any Graduate in Computer Science or related field |
| Skills Required | Windows OS, Outlook, Teams, Citrix, VPN, Security Apps, Remote Troubleshooting |
| Employment Type | Full-Time |
Job Overview:
Wipro is looking for skilled and motivated System Engineers to join their IT support team. As a System Engineer, you will be responsible for troubleshooting operating system issues, assisting customers with technical problems, and ensuring smooth IT operations. If you are passionate about problem-solving and have excellent communication skills, this is the right opportunity for you!
Key Responsibilities:
- Provide remote support for troubleshooting Windows OS, Outlook, Teams, Citrix, VPN, and security applications.
- Answer incoming calls and respond to customer emails professionally and promptly.
- Handle irate customers with patience and empathy while ensuring resolution.
- Identify and escalate issues to higher management when necessary.
- Document customer interactions, solutions provided, and recurring issues.
- Research and provide technical solutions using available resources.
- Route calls and support tickets to appropriate teams.
- Maintain logs and reports for all customer interactions.
- Recognize and report trends in customer complaints to the management team.
- Create standard operating procedures (SOPs) for newly identified issues.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong communication and problem-solving skills.
- Ability to handle customer queries efficiently.
- Basic knowledge of remote troubleshooting and IT support tools.
- Willingness to learn new technologies.
Why Join Wipro?
- Work with one of the leading IT service providers in India.
- Get exposure to cutting-edge technology and real-world troubleshooting scenarios.
- Opportunity to grow and develop skills in IT infrastructure and support.
- Collaborative work environment with experienced professionals.
- Competitive salary and employee benefits.
How to Apply?
📢 Don’t Miss This Opportunity! Apply Now & Start Your Career with Wipro!
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Snehal sheklod
Hello, I need to apply for this role